We know you have questions about our products and services. That's why we've answered the most frequently asked questions you ask.
If you still don't have the answer you're looking for or you would still like more information, you can contact us here. Our Customer Service team will aim to respond to all requests within 48 hours
Where are you based?
OIPPs Head Office is based in Hyde, Cheshire. We serve customers who require plastic and metal packaging across the UK via our three distribution warehouses:
Hyde, Cheshire (North UK)
Offchurch, Warwickshire (South UK)
Can you deliver next day?
Yes next day delivery is available.
Find out more on our delivery options here.
How can I track my order?
You will receive your tracking information via an email to the email address you specified when creating your order.
Alternatively, you can call our Customer Services Department or click on our live chat option and we will be happy to help.
Please have your order number available to avoid any delays.
What does lacquered mean?
Lacquered refers to the internal coating available on some of our metal containers. Where a product is described as plain interior, then no coating has been applied.
Where a product is described as having a lacquered interior, a protective coating has been applied to protect either the contents of the container or the integrity of the metal where there is a risk of the metal reacting with the contents.
A good example of this is where an internal coating protects the metal container from rusting and oxidisation when holding water based products.
Another example is protecting food from metal contamination or discolouration or acidic products from corroding the container. In all instances of sourcing metal packaging for foodstuff, you should always check that the container is food-grade.
Some of our products have an external lacquer or coating. This is usually white. External lacquer on metal products helps protect the metal from environmental elements and can also help with the adhesion of labelling.
What if you don't have what I'm looking for?
If you cannot find what you are looking for, please do not hesitate to contact us via phone, email or LiveChat and we will help in anyway that we can.
Can I request a sample?
As Oipps is a retail division we do not currently offer samples.
If you require further information on any of our products please contact our Customer Service Department who will be happy to help in anyway they can.
What's the best price of your products?
The prices shown online are set and non-negotiable. Prices do vary dependent on the quantity of items ordered.
Occasionally we may offer a special discounted price on particular products due to promotions and special offers.
If you are looking for wholesale quantities, please contact our wholesale division Invopak here. Minimum order quantities will apply and Invopak will require your company information to create an account.
Are lids included?
The majority of our products do not come with lids/closures included as standard. However a variety of closure options can be selected from the ‘Choose Your Lids‘ drop down menu on the product page.
Some of our products do include lids/closures as standard and so will not have a ‘Choose Your Lids‘ drop down menu on the product page.
Can I place an order over the phone?
Unfortunately as Oipps is solely an online store, orders can only be placed via the website.
However if you require any help or advice when placing an order please do not hesitate to contact us.
Can I collect from your warehouse?
We do not currently offer collection from any of our warehouses.