By Ben Williams 06/03/2018
We are very pleased to say that Oipps have been awarded the Feefo Gold Trusted Service Award 2018, an independent seal of excellence that recognises businesses for delivering exceptional experiences, as rated by real customers.
Feefo collects ratings and reviews from verified customers, to help businesses make better decisions, and deliver exceptional service. Working with over 4,000 brands, they provide the tools to invite all of their customers to leave their feedback, and gain valuable insights from what they have to say.
Oipps had to meet the criteria of collecting over 50 reviews over the entire year of 2017. From these reviews a Feefo service rating of between 4.5 and 5.0 had to then be achieved. Across both Oipps and our wholesale division Invopak we are currently sitting at a rating of 4.7.
The feedback received allows us to constantly improve and adapt as a business and are looking forward to continuing our efforts so that one day we will achieve our goal of providing a world class customer experience to every one of our customers.
What makes this award a bit special and more meaningful to us here at Oipps, is that it can only be achieved by us consistently providing a high level of customer service. So, for us to receive so many great reviews from our customers really does make all the hard work worthwhile, therefore we would like to thank all our customers, suppliers, and logistic partners who have all helped contribute to us being recognised for this great achievement.
Of course, we are absolutely delighted to receive this recognition from Feefo and it shows that all of the hard work we have been doing is now coming to fruition and we are looking forward to even more success for the year ahead.