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Terms and Conditions


Terms and Conditions

This page (together with the documents referred to on it) tells you the terms and conditions for use of this website (our Site) and for supply any of the products (Products) listed on our Site to you. Please read these terms and conditions carefully and make sure that you understand them, before ordering any Products from our Site. You should understand that by ordering any of our Products through our Site, you agree to be bound by these terms and conditions.

You should print a copy of these terms and conditions for future reference.

  1. Information about us

1.1 We operate the website www.oipps.co.uk. We are Involvement Packaging Limited (trading as OiPPS), a company registered in England and Wales under company number 01605376 and with our registered office at Countrywide House, 23 West Bar, Banbury, Oxfordshire OX16 9SA. Our VAT number is 307614180.

1.2 If you have any queries or complaints regarding our Site, any order you place with us or any of our Products then please e-mail sales@oipps.co.uk or call 0844 381 4023.

  1. Ordering Products from our site

2.1 Our Site is currently only intended for use by people resident in the UK and the EU. We do not accept orders from individuals outside the UK and the EU.

2.2 By placing an order through our Site, you confirm that:

(a) you are legally capable of entering into binding contracts;

(b) you are at least 18 years old;

(c) you are resident in the UK or the EU; and

(d) you are accessing our Site from that country.

2.3 Please note that the use of our Site to purchase goods is limited to the Products that are displayed on the Site. The description of the Products, price, VAT and delivery costs are set out on the Site. If you want to enquire about any other products or if you want to order customised products, please contact our offices on the email address or telephone number shown above.

2.4 Parts of these terms and conditions only apply if you are buying the Products as a consumer and parts only apply if you are buying as a business. We have made it clear at the relevant place(s) when this is the case.

  1. How the contract is formed between you and us

3.1 Please note that your order constitutes an offer to us to buy a Product. After placing an order, you will (where, in our sole discretion, we accept that offer) receive an e-mail from us acknowledging that we have received your order (Order Acknowledgement). Your order will be accepted by us when we send you the Order Acknowledgement. The contract between us (Contract) will only be formed when we accept your order in this way . We will also send you an e-mail that confirms when the Product has been dispatched (Dispatch Confirmation).

3.2 The Contract will relate only to those Products which we have confirmed in the Order Acknowledgement. We will not be obliged to supply any other Products which may have been part of your order until we have issued a further Order Acknowledgement. Each order that you place with us which we accept by sending you an Order Acknowledgement will form a separate Contract between us on these terms and conditions (as applicable from time to time, see clause 11, below) for the Products you have ordered.

3.3 You agree that it is your responsibility, before submitting an order, to ensure that the Products selected meet your requirements and are suitable for your intended use of those Products (including their compatibility with any other products).

  1. Cancellation by us

4.1 If, for any reason, we have insufficient stock to deliver the Products you have ordered, we will notify you by email and set out details of any alternative, equivalent Products that are available to you (which will be at least equal or superior in quality and specification to the Products they replace) for your consideration and approval within 3 days .

4.2 Where you do not confirm your acceptance of any alternative Product we offer within [3] days of our offer, or if there are no reasonable alternatives available, we may cancel your Contract in respect of those Products by notifying you by email and we will credit your account with any sum charged to you under the Contract for those Products as soon as possible, but in any event within 14 days of your order.

  1. Delivery of the Products to you

5.1 We will deliver the Products ordered by you to the address you give us for delivery at the time you make your order, using the method of delivery that you choose when you place your order. It is important that the address supplied by you is accurate.

5.2 We will use reasonable endeavours to meet the delivery times that apply to the delivery method you have chosen and, in any event, to deliver to addresses in the UK within 30 days and to all other addresses within 45 days of your order. Delivery dates are given for guidance only and we will not be held liable in any way for delivery after any specified date.

5.3 You will become the owner of the Products you have ordered when they have been delivered to you. Once the Products have been delivered to you they will be held at your own risk and we will not be liable for their loss or for damage or destruction.

  1. Consumer rights of cancellation

6.1 If you are contracting as a consumer then, in addition to any rights you have for damaged or defective Products, you may cancel a Contract at any time within fourteen working days starting from the day after you received the Products. In this case, you will receive a full refund of the price paid for the Products in accordance with our refunds terms (set out in clause 8 below).

6.2 To cancel a Contract in this way, you must inform us and return the Products to us as soon as reasonably practicable, and at your own cost [(unless we have sent you substitute Products, in which case we will bear the costs of return )]. You will take reasonable care of any Products you wish to return while they are in your possession. You have a right to inspect the Products but where any Product returned has been used by you while in your possession, we have a right to make a deduction for any associated loss of value.

  1. Price and payment

7.1 The price of the Products and our delivery charges will be as quoted on our Site from time to time, except in cases of obvious error.

7.2 Payment for all Products must be by the methods specified on our Site. We will process your payment when we send you the Order Acknowledgement. We must receive payment of the whole of the price for the Products and any delivery charges before the Products can be dispatched to you.

7.3 Product prices include VAT (or other similar taxes or duties). However, if the rate of VAT (or other similar applicable tax or duty) changes between the date of your order and the date of delivery, we will adjust the VAT (or other similar applicable tax or duty) you pay, unless you have already paid for the Products in full before the change  takes effect.

7.4 Our Site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our Site may be incorrectly priced. We will normally verify prices as part of our order procedures so that, where a Product's correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. Where a Product's correct price is greater than our stated price then, if the pricing error is obvious and unmistakeable and could have reasonably recognised by you as an error, we do not have to provide the Products to you at the incorrect (lower) price and we may cancel your Contract by notifying you by email.

  1. Our refunds policy

8.1 If you return a Product to us:

(a) because you are a consumer and you have cancelled the Contract between us within the fourteen-day cancellation period (see clause 6.1 above), we will process the refund due to you as soon as possible and, in any case, within 14 days of the day on which you gave us notice of cancellation. In this case, we will refund the price of the Product in full, and any applicable delivery charges. However, you will be responsible for the cost of returning the item to us; or

(b) because you are a consumer and you notify with within 30 days of delivery that the Product does not conform with clause 9.1 (below), we will refund you for the Product in full including any applicable delivery charges and either pay for collection of the goods or reimburse you for any reasonable costs you incur in returning the item to us. We will process any refund due to you as soon as possible and, in any case, within 14 days of the day on which you gave us notice of the non-conformity; or

(c) where we have agreed to give you a refund in any other circumstances, we will examine the returned Product and will notify you of your refund via e-mail within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you were entitled to a refund.

8.2 Where you return a product to for reasons set out in clause 8.1, we will refund any money received from you using the same method originally used by you to pay for your purchase.

8.3 Please visit our Returns Policy for further details of our returns process and procedure applicable to your Contract.

  1. Warranty

9.1 Where you are purchasing Products as a consumer, we warrant that the Products will:

(a) be of satisfactory quality;

(b) be fit for the purpose for which goods of that type are commonly supplied;

(c) correspond with the description and any specification for the Products on our Site;

(d) be free from minor defects; and

(e) will be of a satisfactory safety standard and durability.

9.2 Where you are purchasing Products as a business:

(a) we warrant that, [in ordinary use (including in accordance with the purpose for which those Products are commonly intended and any applicable manufacturer's instructions)], for a period of [90 days ] from the date of their delivery, the Products will comply with the description and specification set out on our Site and will be free from material defects; and

(b) except as expressly provided in these terms and conditions, all warranties conditions or other provisions implied by statute or common law are excluded to the fullest extent permitted by law and, in particular (but without limitation), we do not make any warranty that the Products will be fit for any particular use or purpose and it is your responsibility to ensure that the Products meet your requirements.

9.3 We try to ensure that pictures of the Products on our Site are as accurate as possible, but such pictures are illustrative only. Technical limitations of presentation of the pictures and slight variations between the pictures and the Products themselves must be expected, and to the maximum extent permitted by law, we will have no liability for such limitations or variations

9.4 Where you are purchasing Products as a business, if you have a valid claim in respect of any of the Products which is based on any failure to meet the warranties set out in clause 9.2, we shall be entitled to repair the Products or replace the Products (or the faulty part in question) free of charge or, at our sole discretion, refund to you the price of the Products (or a proportionate part of the price). You must notify us of any problems with the Products or their delivery as soon as you reasonably can.

9.5 The warranties in this clause are subject to the limitations on liability set out at clause 10.

  1. Our liability

10.1 Where you are purchasing Products as a business, we will not be liable for losses or damages arising from or in connection with the Products or with these terms and conditions (including non-contractual disputes or claims) that fall into the following categories:

(a) loss of income or revenue;

(b) loss of business;

(c) loss of profits;

(d) loss of anticipated savings;

(e) loss of data;

(f) waste of management or office time;

(g) loss or damage to any materials, products or goods placed into or stored in the Products; or

(g) indirect or consequential losses.

10.2 Nothing in these terms and conditions excludes or limits our liability for:

(a) death or personal injury caused by our negligence;

(b) fraud or fraudulent misrepresentation;

(c) any breach of the obligations implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982; or

(d) (if you purchase the Products as a consumer) for defective products under the Consumer Protection Act 1987.

10.3 Where you are purchasing Products as a business then, subject to clause 10.2, our total liability under each Contract will be limited to the purchase price of the Products.

10.4 These terms and conditions do not affect your statutory rights (if applicable) as a consumer.

  1. Our right to vary these terms and conditions, the products and our charges

11.1 We have the right to revise and amend these terms and conditions and our policies from time to time and to alter the Products that are available over our Site, the prices for them and any delivery charges. Subject to section 11.2, any such changes will not affect orders in respect of which we have already sent you an Order Acknowledgement.

11.2 You will be subject to the policies and terms and conditions in force at the time that you order Products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you). Where we you have placed an order, but we have not yet sent you an Order Acknowledgement, we will notify you of any changes and tell you how to respond if you wish to cancel your order before the Order Acknowledgement is issued.

  1. Use of our Site

12.1 We will try to provide uninterrupted access to our Site, but access may be suspended, restricted or terminated at any time. Due to the nature of electronic transmission of data over the internet, and the number of users by whom the Site may be used, any liability we may have for any losses or claims arising from an inability to access the Site is excluded to the fullest extent permissible by law.

12.2 We are continually improving our goods, so specifications or designs may be changed at any time. We will use our reasonable endeavours to try and ensure that data on our Site is up to date and accurate. However, you should be aware that some information may be incorrect or incomplete. All information on our Site is subject to change at any time without notice. To the extent permitted by applicable law, we disclaim all warranties and representations (whether express or implied) as to the accuracy of the information on our Site. We do not guarantee that our Site will be fault free and do not accept liability for any errors or omissions. We cannot give any warranty that our Site is free from viruses or anything else that may have a harmful or unwanted effect on your computer or technology.

12.3 We will take all reasonable care to keep your order secure, but in the absence of our negligence or breach by us of any applicable law we cannot be held liable for any loss you may suffer if a third party obtains unauthorised access to any data (including credit and account details) you provide when ordering.

12.4 We are not liable for the content of any other website to which our Site has links.

12.5 Where we allow you to open an account on our Site, your user name and password are personal to you and are not transferable. You are responsible for the correct use of the user name and password. We shall have no liability for any misuse of them and any breach of security should be notified to us immediately. You will be responsible for any payments due for Products ordered through the Site by anyone using your username and password.

12.6 We comply with all applicable data protection laws in the UK. Please visit our Privacy Policy for information on how we may use your information. If you do not want us to use your information as set out in our Privacy Policy then please e-mail sales@oipps.co.uk.

  1. Intellectual property

13.1 The copyright in the material contained in the Site, together with the website design, text and graphics and their selection, and trade marks (registered or unregistered) and arrangement and all software compilations, underlying source code and software (including applets) belongs to us, our group companies or the providers of such information. All rights are reserved. None of this material may be reproduced or redistributed without our written permission.

13.2 OiPPS is a trademark of Involvement Packaging Limited. Other product and company names (if any) mentioned on this Site may be the trademarks or registered trademarks of their respective owners.

  1. Written communications

14.1 Applicable laws require that some of the information or communications we send to you should be in writing. When using our Site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our Site. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all Contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing.

14.2 E-mails shall be sent to you to the address that you have specified to us. It is important that you give us an accurate and valid e-mail address and tell us of any changes to it. We will have no liability if the e-mail address provided by you is incorrect.

  1. Notices

All notices given by you to us must be given to us in English at the contact details set out at the top of these terms and conditions. We may give notice to you at either the e-mail or postal address you provide to us when placing an order, or in any of the ways specified in clause 14 above. Notice will be deemed received and properly served immediately when posted on our Site, 24 hours after an e-mail is sent, or 3 days after the date of posting of any letter to an address in the UK or [7] days after the date of posting of any letter to an address outside of the UK. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.

  1. Events outside our control

16.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event).

16.2 A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:

(a) strikes, lock-outs or other industrial action;

(b) civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;

(c) fire, explosion, storm, flood, earthquake, subsidence, epidemic or natural disaster;

(d) impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;

(e) impossibility of the use of public or private telecommunications networks;

(f) the acts, decrees, legislation, regulations or restrictions of any government; and

(g) pandemic or epidemic.

16.3 Our performance under any Contract will be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.

  1. Third party rights

A person who is not party to these terms and conditions or a Contract shall not have any rights under or in connection with them under the Contracts (Rights of Third Parties) Act 1999.

  1. Waiver

18.1 If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this will not constitute a waiver of such rights or remedies and will not relieve you from compliance with such obligations.

18.2 A waiver by us of any default will not constitute a waiver of any subsequent default.

18.3 No waiver by us of any of these terms and conditions will be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with clause 13 above.

  1. Severability

If any court or competent authority decides that any of the provisions of these terms and conditions or any provisions of a Contract are invalid, unlawful or unenforceable to any extent, the term will, to that extent only, be severed from the remaining terms, which will continue to be valid to the fullest extent permitted by law.

  1. Entire agreement

20.1 Where you are purchasing Products as a business, these terms and conditions and any document expressly referred to in them constitute the whole agreement between us and supersede all previous discussions, correspondence, negotiations, previous arrangement, understanding or agreement between us relating to the subject matter of any Contract. We each acknowledge that, in entering into a Contract, neither of us relies on, or will have any remedies in respect of, any representation or warranty (whether made innocently or negligently) that is not set out in these terms and conditions or the documents referred to in them. Each of us agrees that our only liability in respect of those representations and warranties that are set out in this agreement (whether made innocently or negligently) will be for breach of contract. Nothing in this clause limits or excludes any liability for fraud.

20.2 Where you are purchasing Products as a consumer, we intend to rely upon these terms and conditions and any document expressly referred to in them in relation to the subject matter of any Contract. While we accept responsibility for statements and representations made by our duly authorised agents, please make sure you ask for any variations from these terms and conditions to be confirmed in writing.

  1. Disputes

21.1 If you have any queries or complaints regarding our Site, any order you place with us, or any of our Products then please e-mail sales@oipps.co.uk or call 0844 381 4023. [Further details of our complaints policy are available at oipps.co.uk.

21.2 You or we may bring legal proceedings in a court to sort out a dispute relating to the Site or any Contract as set out in clause 22. If you are a consumer, you may also refer a dispute to the European Online Dispute Resolution (ODR) portal at http://ec.europa.eu/odr. The ODR portal is a web-based platform which is designed to help consumers who have bought goods or services online. It provides access to independent alternative dispute resolution services which are usually free for you to use.

  1. Law and jurisdiction

Use of the Site and all Contracts for the purchase of Products through our Site and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law. Any dispute or claim arising out of or in connection with such Contracts or their formation (including non-contractual disputes or claims) will be subject to the exclusive jurisdiction of the courts of England and Wales.


  1. Language

These terms and conditions are drafted in the English language.  If they are translated into any other language the English language version shall prevail.